Privacy Policy
Last updated: June 2025
1. Information We Collect
We collect information you provide when registering or booking: name, email address, phone number, CNIC/passport number, and payment details. We also collect usage data such as pages visited and search queries to improve our services.
2. How We Use Your Information
- Processing travel bookings and sending confirmations
- Communicating booking status updates and notifications
- Improving our platform and services
- Complying with legal obligations
- Sending promotional offers (with your consent)
3. Information Sharing
We do not sell your personal information. We share necessary booking details with airlines, hotels, and service providers only to fulfill your booking. We may share data with law enforcement if required by Pakistani law.
4. Data Security
We use industry-standard encryption and security practices to protect your data. Passwords are hashed and never stored in plain text. Payment screenshots are stored securely and accessed only by authorized staff.
5. Cookies
We use essential cookies for authentication and session management. We do not use third-party tracking cookies. You can disable cookies in your browser settings, though some features may not work properly.
6. Your Rights
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and data
- Opt out of marketing communications
7. Data Retention
We retain booking records for 7 years as required by Pakistani financial regulations. Account data is retained until you request deletion. You can delete your account anytime from your dashboard settings.
8. Contact Us
For privacy concerns or data requests, contact us at our contact page or email us directly. We will respond within 72 hours.
This privacy policy applies to Tripbue's website and mobile application. By using our services, you agree to this policy. We may update this policy and will notify registered users of significant changes.